Terms of Service

Please read these Terms of Service carefully before using the website lucepizza-eat.rest or any services offered by Pizza Luce. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at lucepizza-eat.rest (the "Site"), including all content, features, services, and functionality offered through or in connection with the Site.

By accessing or using the Site in any manner — including, but not limited to, browsing, placing orders, creating an account, subscribing to any newsletter, or submitting any information — you agree to these Terms. If you do not agree to all of these Terms, you must immediately discontinue use of the Site and our services.

These Terms apply to all visitors, users, customers, and others who access or use the Site. Your continued use of the Site following the posting of any revisions to these Terms shall constitute your acceptance of such changes.

If you are using the Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and that your agreement to these Terms will be treated as the agreement of such entity.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through the Site at lucepizza-eat.rest, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pizza and other food and beverage items for pickup or delivery, subject to availability and service area.
• Menu Information: We provide detailed information about our food offerings, including descriptions, pricing, ingredients, and allergen information to the best of our ability.
• Account Creation: Users may create personal accounts to facilitate faster ordering, track order history, and manage personal preferences.
• Promotional Offers: We may offer special deals, discounts, coupons, and loyalty programs from time to time, subject to their own specific terms and conditions.
• Customer Support: We provide customer support services via email at [email protected] to assist with inquiries, order issues, and feedback.
• Informational Content: The Site provides general information about our business, locations, hours of operation, and other relevant information.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any service or any part thereof.

Availability of food items, delivery zones, and operating hours are subject to change. Not all menu items may be available at all times. We do not guarantee that any particular item will be available when you place your order.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Site and services, you must be at least eighteen (18) years of age, or the age of majority in your jurisdiction if greater than eighteen (18). By using the Site, you represent and warrant that you meet this eligibility requirement. If you are under the age of eighteen (18), you may only use this Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of the Site may require you to register for an account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form, and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

3.3 User Obligations

As a condition of your use of the Site, you agree to:

• Use the Site only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information when placing orders, creating accounts, or contacting us;
• Maintain the security and confidentiality of any account credentials;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the intellectual property rights of the Company and third parties;
• Use the Site in a manner that does not interfere with or disrupt the Site's operations or servers.

3.4 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Orders: Placing orders with no intention to pay, using fraudulent payment methods, or providing false delivery information;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site;
• Scraping and Data Mining: Using any automated means, including robots, spiders, crawlers, or scrapers, to access or collect data from the Site without our prior written consent;
• Harmful Code: Uploading, transmitting, or distributing any viruses, malware, ransomware, Trojan horses, or other malicious code that may harm the Site or its users;
• Impersonation: Impersonating any person or entity, including Pizza Luce employees or representatives, or falsely stating or misrepresenting your affiliation with any person or entity;
• Harassment: Engaging in harassing, abusive, threatening, or discriminatory behavior toward other users, Company employees, or delivery personnel;
• Spam: Sending unsolicited commercial communications or spam to other users or through our contact channels;
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Site;
• Commercial Exploitation: Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site or its content for commercial purposes without our express written permission;
• Interference: Interfering with or disrupting the integrity or performance of the Site or the data contained therein;
• False Reviews: Submitting false, misleading, or fabricated reviews or feedback about our products or services;
• Violation of Law: Using the Site in any manner that violates any applicable federal, state, or local law or regulation.

Violation of any of these prohibitions may result in immediate termination of your access to the Site, and we reserve the right to report such violations to appropriate law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

The Site and all of its content, features, and functionality — including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the selection, arrangement, and presentation thereof — are owned by Pizza Luce, its licensors, or other content providers, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with placing orders and using our services. This license does not include any right to:

• Modify or copy any materials on the Site;
• Use any materials for any commercial purpose;
• Attempt to decompile or reverse engineer any software contained on the Site;
• Remove any copyright, trademark, or other proprietary notices from the Site;
• Transfer the materials to another person or "mirror" the materials on any other server.

4.3 Trademarks

The name "Pizza Luce," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

4.4 User-Submitted Content

If you submit any content to us — including reviews, feedback, comments, photographs, or suggestions ("User Content") — you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant us this license, and that your User Content does not infringe any third-party rights.

5. Payment Terms

5.1 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices displayed do not include applicable taxes or delivery fees, which will be calculated and displayed at checkout before you complete your order.

5.2 Payment Methods

We accept various payment methods as indicated at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in pricing or product information, suspected fraud, or unavailability of items. If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. However, if you receive an incorrect order or a food item that does not meet reasonable quality standards, please contact us immediately at [email protected]. We will review your complaint and, at our sole discretion, may offer a replacement, store credit, or refund. We are not obligated to provide refunds for orders that have been correctly prepared and delivered in accordance with your order specifications.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. We will collect and remit applicable sales tax as required by law. Tax amounts will be displayed at checkout prior to order completion.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of, or inability to access or use, the Site or our services;
• Any conduct or content of any third party on the Site;
• Any content obtained from the Site;
• Unauthorized access, use, or alteration of your transmissions or content;
• The quality, accuracy, or fitness for a particular purpose of any food product;
• Delays or interruptions in delivery services;
• Errors or omissions in any content or information provided on the Site.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE NINETY (90) DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN PIZZA LUCE AND YOU. THE SITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

7. Disclaimers

7.1 As-Is Basis

THE SITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Availability

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.3 Food and Allergen Information

While we make reasonable efforts to provide accurate information regarding ingredients and allergens, we cannot guarantee that our menu descriptions are complete or current. Our food products are prepared in facilities that may handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, nuts, soy, and shellfish. If you have food allergies or dietary restrictions, it is your responsibility to contact us directly before placing an order to verify ingredient information. PIZZA LUCE SHALL NOT BE LIABLE FOR ANY ALLERGIC REACTIONS OR OTHER ADVERSE HEALTH EVENTS ARISING FROM CONSUMPTION OF OUR FOOD PRODUCTS.

7.4 Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these third parties or their websites.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or our services, including, but not limited to, your User Content, any use of the Site's content, services, and products other than as expressly authorized in these Terms;
• Your violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local laws or regulations;
• Any claim that your User Content caused damage to a third party;
• Your negligence or willful misconduct.

This defense and indemnification obligation will survive these Terms of Service and your use of the Site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with our defense of such claim.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce is headquartered and operates, without giving effect to any choice or conflict of law provision or rule.

These Terms are also subject to applicable federal laws and regulations of the United States, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other consumer protection statutes enforced by the Federal Trade Commission ("FTC"). To the extent that you are a resident of the State of California, your use of the Site and our services is further subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before filing a formal claim, we encourage you to contact us at [email protected] to attempt to resolve any dispute informally. We will make reasonable efforts to address and resolve your concern within thirty (30) calendar days of receipt of your written notice. This informal dispute resolution process is a prerequisite to filing any formal claim.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms of Service, or the breach, termination, or invalidity thereof, shall be resolved by final and binding arbitration administered in the United States in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions

Notwithstanding the arbitration agreement set forth above, either party may seek emergency injunctive relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information pending the resolution of any arbitration. This exception does not waive either party's right to demand arbitration of the underlying dispute.

10.5 Time Limitation

ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

11. Term and Termination

11.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use the Site, or until terminated in accordance with the provisions herein.

11.2 Termination by You

You may terminate your use of the Site at any time by ceasing to access the Site and, if applicable, by requesting the deletion of your account by contacting us at [email protected].

11.3 Termination by Us

We reserve the right, at our sole discretion, to suspend or terminate your access to the Site and our services, without notice or liability, for any reason, including but not limited to:

• Violation of these Terms of Service;
• Suspected fraudulent, abusive, or illegal activity;
• Non-payment of amounts owed;
• Requests from law enforcement or government agencies;
• Cessation or material modification of our services;
• Unexpected technical or security issues.

11.4 Effect of Termination

Upon termination, your right to use the Site and our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to Terms

Pizza Luce reserves the right, in its sole discretion, to modify, update, or replace these Terms of Service at any time. We will provide notice of material changes by posting the updated Terms on the Site with a revised "Last Updated" date. For significant changes, we may also send an email notification to registered users at the email address associated with their account.

Your continued access to or use of the Site after the effective date of any revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must immediately stop using the Site. We encourage you to periodically review this page for the latest information regarding our Terms of Service.

If we make changes that materially and adversely affect your rights, we will make reasonable efforts to notify you at least thirty (30) days before such changes take effect, where required by applicable law.

13. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to public policy under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

In the event that a provision cannot be modified to be made enforceable, it shall be severed from these Terms, and the remaining Terms shall continue in full force and effect. The failure of either party to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14. Additional Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Pizza Luce with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, written or oral, with respect to such subject matter.

14.2 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. No waiver shall be effective unless it is in writing and signed by a duly authorized representative of Pizza Luce.

14.3 Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, civil disturbances, government orders, natural disasters, pandemics, epidemics, power outages, or internet service interruptions.

14.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

14.5 No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of the parties hereto and their respective successors and permitted assigns. Nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

14.6 Electronic Communications

By using the Site, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may communicate with you by email or by posting notices on the Site.

15. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason, please reach out using the following information:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us by email and clearly mark your message as urgent.